The Recombobulation Area

For most who travel through Milwaukee’s Mitchell International Airport, we see a sign as we exit airport security identifying “The Recombobulation Area.” We probably take that sign for granted – perhaps we shouldn’t. First a little history. Recombobulation is somewhat of a made-up word, wryly invented by Barry Bateman, Mitchell International’s now-retired airport manager. According…

I Want to Meet Bob Parsons!

Every time I go to a new city, I MUST make a pilgrimage to the local motorcycle dealership.  Last week while in Scottsdale, Arizona, I needed a little service work on my BMW F800GS.  The closest dealership was “GO AZ Motorcycles & Scottsdale Harley-Davidson.”  I didn’t know anything about GO AZ, but I was blown…

The “F” Word

Fair, Fear, and Failure… I was inspired to write this article by watching A Christmas Story (for the 50th time at least!). When poor Ralphie accidentally uttered the “F” word, he brought down the wrath of Mr. and Mrs. Parker, ultimately getting a bar of soap in his mouth for his indiscretion. But it got…

Why are you in business?

My best motorcycle buddy is Tom Myers, a partner at the law firm Reinhart Boerner Van Deuren, headquartered in Milwaukee. I met him more than 25 years ago. In my first meeting with Tom as his client, he asked me a crucial question: “John, what is your goal for the business?” I didn’t really understand…

How to Teach Decision Making

So you want your people to make good decisions? One of our RESULTS.com clients asked me to recommend a process to would help his people make good decisions, even when he could not personally be there to advise them. The CEO travels a lot and wants to give people the freedom to make decisions in…

Do you have a real strategy?

Many companies claim to have a strategy, but all they have done is an exercise in goal setting. This is a mistake. Here’s how to create a “real” strategy. Research from the Harvard business school shows that (up to) 90% of strategies fail due to poor execution. This assumes your company even has a “real”…

Planning with Purpose

“Always plan ahead. It wasn’t raining when Noah built the ark.”  Cardinal Richard Cushing Greetings from 32,000 feet over Salt Lake City, Utah…. Today, I visited a factory with one of my clients who is a key supplier, and experienced an incredible tour by the materials manager, Bob. In this plant, this materials manager isn’t a…