Best Practices to Achieve your BHAG

The work we do at RESULTS.com gives us the rare privilege of being able to study thousands of businesses, working closely with them to identify the right goals and approach to developing a successful business strategy. We observe what works, and what doesn’t work in the real world, across a variety of industries. By having…

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The Top 5 KPIs for Customer Service Teams

By working closely with our clients, we’ve identified a real need for companies to set, manage & measure customer service KPIs. All too often we’ve found that customer service teams could be doing far better than they expected or, they’re just not getting the credit they deserve.Customer service is a very broad subject, and the…

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Top 5 Marketing KPIs

They also believe that marketers are not focused enough on results to drive incremental growth. My observation is that most companies seem to have a pretty good handle on the sales function of their operating model. They track things like appointments, meetings, orders, and conversion rates in their CRM (Customer Relationship Management) systems, and it…

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Planning with Purpose

“Always plan ahead. It wasn’t raining when Noah built the ark.”  Cardinal Richard Cushing Greetings from 32,000 feet over Salt Lake City, Utah…. Today, I visited a factory with one of my clients who is a key supplier, and experienced an incredible tour by the materials manager, Bob. In this plant, this materials manager isn’t a…

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Failure

Everybody tells us to celebrate failure, but nobody ever comes to the party. Failure is an essential ingredient for success, but it is absolutely no fun. I think the main reason I am an effective advisor and coach is that I have failed so many times! Let me tell you about a couple of my…

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Up Until Now, Everything has been OK!

You’ve probably heard the joke about the six year-old boy who had yet to say a word….. One morning at the kitchen table with his mother he said: “Mom this cocoa really stinks!” Of course, his mother was very excited and said, “Jack, Jack! You’re finally talking. How come you’ve not said a word for…

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The CEO Speaks through a Megaphone

Once upon a time about 18 years ago, my company was going through a very, very, difficult period. We were about to lay off 20% of the team. We were losing money. Personally, I was close to being clinically depressed. While she never admitted it, I am quite sure my wife Laura was about ready…

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We are all the 1%

We had a great TEC speaker for my TEC 20 group spouses meeting in December. Boaz Rauchwerger  is an author, trainer, coach and inspiration! He is without a doubt, the most positive person I have ever met. We learned a lot from Boaz, and I encourage you to check out some of his video blogs…

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Would you hire a Steve Jobs to run your company?

I just finished the Walter Isaacson biography of Steve Jobs. It’s an excellent book about a very complicated man. All through the book I kept asking myself, “Would I hire a Steve Jobs to run my company?” It’s a difficult question on several different levels. So in some coherent fashion, I’ll take a stab at…

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